HerpaFend Order & Shipment Tracking

Thank you for choosing HerpaFend! Follow the instructions below to track your shipment. Once your order ships, you will receive an email notification containing your tracking number and a direct link to follow your package.

How to Track Your HerpaFend Order

Step 1: Check Your Confirmation Emails

After placing your order, you should receive:

  • Order Confirmation Email: Sent immediately after checkout with your order number and purchase receipt
  • Shipping Notification Email: Sent once your package leaves our warehouse, containing your tracking number and carrier name

Remember to check your spam or junk mail folder for messages from our fulfillment team.

Step 2: Contact Our Support Team

You can verify your HerpaFend shipment status by reaching out to our customer care team:

▶ HerpaFend Shipping Support
Email [email protected] with your order number or the email address associated with your purchase for prompt assistance.

Step 3: Track Directly With the Carrier

Once you have your tracking number, you can monitor your package directly on the shipping carrier's website:

Shipping Timeframes

  • Processing Time: Most orders are packed and shipped within 1-2 business days
  • Domestic (US) Delivery: Generally arrives within 5-7 business days
  • International Shipping: 10-15 business days (timeframes may vary by destination)
  • Free Shipping: Available on qualifying multi-bottle packages

Frequently Asked Shipping Questions

Q: I haven't received a tracking number yet. What do I do?

Tracking numbers are typically generated within 1-2 business days after your order is placed. Please check your spam or junk mail folder first. If you haven't received tracking information within 48 hours, contact our support team at [email protected].

Q: My tracking hasn't been updated. Is my order still on the way?

Yes — it is common for tracking information to take 24-48 hours to update after the shipping label is created. If you notice no movement after 72 hours, please reach out to our customer care team for assistance.

Q: Can I change my shipping address?

If your order hasn't been shipped yet, we may be able to update the delivery address. Please contact us immediately at [email protected].

Q: Tracking shows delivered, but I haven't received my package.

Please check around your doorstep, with neighbors, and at your building's reception or mailroom. Carriers sometimes mark packages as delivered slightly ahead of the actual drop-off. If you still can't locate it after 24 hours, contact our support team for help.

Need Further Help?

If you need additional support with your order, don't hesitate to reach out: